Expats interested in starting an e-commerce business in the UAE can benefit from a clear and structured process to obtain an e-commerce license. This license enables expats to operate an online store or service from the UAE, whether locally or globally. Here’s a comprehensive guide on how expats can get started with an e-commerce license in the UAE.
What is an E-Commerce License in the UAE?
An e-commerce license in the UAE grants businesses the legal right to sell goods or services online. This license covers various online activities such as retailing, marketing, and selling digital products or physical goods, making it ideal for expats wishing to tap into the growing online market.
The UAE’s eCommerce law
Federal Decree – Law No. 14 of 2023 Concerning the Modern Technology-based Trade governs the eCommerce in the UAE.Federal Decree-Law No. 14 of 2023, pertaining to Technology-Driven Commerce, establishes the legal framework for eCommerce operations within the UAE. It oversees the transactions of goods, services, and associated data conducted through digital platforms like websites, ePlatforms, social media, and mobile applications. This law is applicable to both digital and tangible products or services acquired through technological channels.
Who Can Apply for an E-Commerce License in the UAE?
Expats who meet the following criteria can apply for an e-commerce license in the UAE:
- They hold a valid residency visa.
- They have a legal address in the UAE.
- They comply with all local regulations related to online trading.
Steps to Obtain an E-Commerce License in the UAE for Expats
- Choose a Business Activity
The first step is to decide on the type of online business. This could range from selling physical products to offering services such as consulting or digital products like software. - Select a Business Structure
Expats can choose to establish their e-commerce business under a mainland or free zone structure.- Mainland License: This allows you to operate both locally and internationally but requires a local sponsor.
- Free Zone License: Offers benefits like 100% ownership but restricts the scope to within the free zone or international operations.
- Register the Trade Name
The next step is to choose a unique and relevant trade name for your business. The name should comply with the UAE’s naming conventions, ensuring no offensive or inappropriate terms are used. - Apply for the License
Submit the required documents to the relevant authority, such as the Department of Economic Development (DED) in Dubai or the relevant free zone authority. You’ll need to provide:- Proof of identification (passport, residency visa)
- Proof of address (lease agreement or utility bill)
- Trade name approval
- Business plan (optional)
- Set Up a Payment Gateway
An essential part of any e-commerce business is the ability to process online payments. Set up a reliable payment gateway to ensure smooth transactions. - Comply with VAT Regulations
If your e-commerce business generates over AED 375,000 annually, you must register for VAT with the Federal Tax Authority (FTA). - Get Approvals
Depending on the nature of your products or services, you may need additional approvals, such as from health or safety authorities, if selling regulated products.
Advantages of Having an E-Commerce License in the UAE

Common Mistakes to Avoid When Applying for an E-Commerce License
- Choosing the Wrong Business Structure: Ensure you select the most suitable structure (mainland or free zone) based on your business goals.
- Ignoring Local Regulations: Stay updated with UAE’s online trading regulations to avoid penalties.
- Underestimating Costs: Ensure you have a clear understanding of all fees, including government fees, payment gateway costs, and marketing expenses.
Cost of E-Commerce License in the UAE for Expats
The cost of obtaining an e-commerce license in the UAE varies depending on factors like the business structure, the number of activities involved, and the location.
- Free Zone License: The cost can range from AED 10,000 to AED 30,000.
- Mainland License: Fees typically range from AED 5,000 to AED 15,000, depending on the specifics of your business.
An e-commerce license is an essential step for expats wishing to establish an online business in the UAE. The process is straightforward with The Infinite Service, expats can quickly tap into the booming e-commerce market in the UAE.
